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Find answers to Frequently Asked Questions (FAQs) about our water filtration systems, water coolers and servicing and repairs
How do I choose the best water filtration system?
With so many different types and models of water filter systems on the market, choosing the most cost-effective water filtration solution for you and your family or business can seem daunting.
The quickest and easiest solution is to call Water2water on 1300 880 303.
Our friendly team of water filtration experts is always on hand to talk you through your options and provide unbiased advice based on your source water, how much water you use, and your budget.
All calls are answered in person by our Australian-based team, with no buttons to press or automated systems to navigate.
We have been helping customers choose the best water filtration solutions for over 25 years and pride ourselves on our personal service and expert advice.
Check out our article on Choosing a Water Filter or call us on 1300 880 303 and let’s get started.
Why don’t you sell all your products online?
Buying a high-quality water filtration system represents a significant investment for many of our customers.
Our top priority is always helping you choose the best water filter system to meet your drinking water needs and making sure you don’t spend a cent more than you need to.
Speaking to us before you buy a water filter system will save you money and make sure you have the best filter system based on the quality of your source water and the amount of water you use.
Whilst we do sell some mains-fed filtration systems, replacement water filter cartridges and portable water filters online, we would always encourage you to speak to us before you buy if you have any questions or doubts.
Our 25 years of experience have taught us that customers appreciate the opportunity to talk to a real person with real knowledge and a genuine desire to help.
Do you rent water coolers and water filtration systems?
Yes – Water2water has a large range of water filtration systems and water coolers available to rent for homes, offices, hospitality and industrial sites for customers in Western Australia.
Many of our affordable rental packages include standard installation, maintenance, and regular servicing and filter replacement in most parts of WA, including as far north as the Pilbara.
Find out more about our water systems to rent.
What is the best water filter system for offices and workplaces?
It depends on the quality of your water supply, the space available and the number of employees and visitors who need constant access to clean, safe drinking water.
You should also consider whether you want a plumbed-in filtered water dispenser or a free-standing water fountain or dispenser.
Our wide range includes chilled water coolers, outdoor drinking water fountains, boiling and chilled water taps, including Zip and Billi and wall-mounted boiling water units.
How often do I need to change water filters?
Over time, water filters become clogged up with the contaminants they collect and lose their effectiveness.
To protect the quality of your drinking water, we recommend changing your water filters every 6 to 12 months.
The actual frequency will depend on the amount and quality of the water passing through the filters and the type of system you have.
Our low-cost servicing and maintenance plans include regular filter replacement and system servicing, and sanitisation to protect the quality of your drinking water.
We also sell all brands of water filters and cost-effective DIY Filter Replacement Kits for many of our under-sink filter systems.
View our range of Water Cartridges and DIY Filter Replacement Kits.
What happens if I have a problem with my water filter system?
Our water filtration systems are well-made and robust and, with the right care, will last several years.
However, we understand sometimes things do go wrong, and that’s where Water2water’s customer service really stands out from the competition.
Our water filtration experts are always on hand to help and can often diagnose issues over the phone.
You can call our friendly Perth-based team on 1300 880 303 or email us at purify@Water2water.com.
Servicing and Repairs team serving Western Australia
From our head office in Perth and regional base in Karratha, we have a large team of plumbers and water filtration technicians who live and work across the State and we respond to most call-outs and repairs within 24 hours.
Our professional, highly skilled plumbers and water filtration technicians carry most common spare parts and filters in our well-stocked fleet of vehicles and will be able to fix the majority of problems on the spot.
We offer great value servicing and maintenance plans that include regular filter replacement and system sanitisation to protect the quality of your drinking water.
Call our friendly team on 1300 880 303 for free, unbiased advice.